Shipping policy
Processing Time
All orders are handmade and prepared with care.
- Processing time: 2–5 business days
Shipping & Delivery
We ship across Egypt using trusted local shipping partners.
- Delivery time: 2–5 business days depending on location
- Tracking information will be provided once the order is shipped
Please make sure your shipping address and phone number are correct to avoid delivery delays.
Cash on Delivery (COD)
Cash on Delivery is available across Egypt.
Our team may contact you to confirm the order before shipping.
Delivery Areas
We currently deliver to most governorates and cities across Egypt.
If your area is outside standard delivery coverage, our team will contact you before processing the shipment.
Returns & Exchanges
We are always happy to help if there is any issue with your order.
If for any reason you would like to return a product, we accept returns within 14 days of delivery under the following conditions:
- The item must be unused and in its original condition
- Original packaging must be included
- Please contact us before sending any return
Once the returned item is received and inspected, the product amount will be refunded.
Please note:
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
Handmade Disclaimer
Each piece is handmade individually, therefore slight variations in shape, glass pattern, or natural stone veining may occur. These details are part of the handmade nature and uniqueness of every piece.